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SERVICE SURVEY
Thank
you for choosing Princeton Air Conditioning for all your
heating and air conditioning needs. Your satisfaction
and your comfort are of utmost importance to us. Your
opinions will help us in our efforts to continually improve
our products and service.
Filling
out your Name, Address, City, State, Zip Code and Phone
Number is optional.
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Name |
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Company
Name |
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Address |
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City,
State Zip |
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| Phone
Number |
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Email |
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1. Please rate your overall experience with your
recent service call. |
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A.
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you
are very satisfied |
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B.
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it
was fine...you're satisfied |
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C.
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it
could have been better |
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If
it could have been better, please tell us what
could have been done differently to satisfy your needs. |
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2.
How would you rate your experience
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A.
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you
are very satisfied |
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B.
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they
were OK...it was a satisfactory experience |
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C.
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it
was unsatisfactory |
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If
it was unsatisfactory, please tell us what could
have been done differently to satisfy your needs. |
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3. How would you rate the overall reliability and
performance of your system, in terms of day-to-day operation? |
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A.
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very
satisfied |
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B.
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fine...you're
satisfied |
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C.
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I'm
dissatisfied |
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If
you were dissatisfied, please tell us what could
have been done differently to satisfy your needs. |
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4. Would you recommend Princeton Air to your friends
and family? |
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A.
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you
definitely would |
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B.
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you
probably would, if asked |
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C.
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No |
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If
no, we would appreciate knowing why you would
not recommend your service center to others. |
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5. Here's a series of questions to rate your satisfaction
with the details of this recent service call. |
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During
this recent service call, how satisfied were you with... |
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• The
service hours..convenient for you?
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Very satisfied
Somewhat satisfied
Not satisfied |
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response to your needs...rapid and courteous? |
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Very satisfied
Somewhat satisfied
Not satisfied |
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service rates...clearly explained to you? |
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Very satisfied
Somewhat satisfied
Not satisfied |
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parts and labor warranty? |
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Very satisfied
Somewhat satisfied
Not satisfied |
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promptness...they got there when they said they would? |
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Very satisfied
Somewhat satisfied
Not satisfied |
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completion of the repair or service...quick and efficient? |
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Very satisfied
Somewhat satisfied
Not satisfied |
| • The
technician's attitude...friendly and helpful? |
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Very satisfied
Somewhat satisfied
Not satisfied |
| • The
technician's professionalism? |
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Very satisfied
Somewhat satisfied
Not satisfied |
| • The
technician's explanation of the repair or service? |
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Very satisfied
Somewhat satisfied
Not satisfied |
| • The
parts availability...on the truck? |
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Very satisfied
Somewhat satisfied
Not satisfied |
| • The
quality of work...care for your home, inside and outside? |
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Very satisfied
Somewhat satisfied
Not satisfied |
| • The
value you received for the service provided? |
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Very satisfied
Somewhat satisfied
Not satisfied |
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Thanks
for your answer!
I.
Please tell us, in a few words: what's the one thing about
the recent service call that made you the happiest. |
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II.
We may have missed something of importance to you, or
if you would like to make a comment about your recent
service experience, please tell us about it.
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| 6.
We not only value your opinion about our products and services,
but about this survey as well. Do you think customer surveys
given over the Internet - like this one... |
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A.
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are
a good idea? |
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B.
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I
really don't care |
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C.
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I
would prefer to fill out a survey form and mail it back |
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| Thanks
again for your valuable time and for participating in the
Customer Care Survey. It is our sincere wish that Princeton
Air will serve your comfort needs for many, many years to
come! |
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