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Philosophy

Scott and Joe Needham

We are in business to provide you with the most responsive, professional, and friendly service you can find for the servicing and installation of heating and cooling products.

Some examples of this philosophy in action:

  • We have service technicians on call 24 hours a day, 7 days a week to handle emergency heating problems. Since you get prompt attention from a person and not an answering machine, your comfort interruption time is minimized. Often, we can talk a customer through a problem without the expense of a service call.
  • Residential service calls on all makes and models (including super high efficiency units and heat pumps) from 8:00 am to 7:00 pm, Monday through Saturday, at regular, non-overtime labor rates.
  • Three full-time dispatchers schedule and direct our factory-trained service and installation technicians who work in fully-stocked trucks. Each technician has a cell phone and a netbook to ensure immediate communications.
  • Our 10,000-square-foot Princeton Junction office and warehouse contains a large equipment and supplies inventory, as well as an on-site sheet metal shop for custom-fabricating ductwork (reducing turnaround times).
  • Five energy consultants can provide you with a home energy audit and free estimates on new installations, using the latest in energy-saving approaches and technologies.
  • 95% of service calls result in same-day completion of service.
  • One year parts and labor warranty on any repair part we install - other contractors give you only a 30-60 day warranty.
  • We help you with all paperwork for any utility company and manufacturer's rebates - and we are the only contractor who guarantees your rebate payments.


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