TESTIMONIALS
Quality workmanship and premier customer service are hallmarks of Princeton Air in NJ. In the last 12 months I replaced two Lennox central air conditioners with new Lennox units and due to Hurricane Irene a new Lennox furnace. I have spent over 20K with Princeton Air in the last 12 mos. The service I have received from their Installation dept and their EXCELLENT representative, Karen, is commendable. The employees at Princeton Air are patient, responsive, professional, and caring. Princeton Air is an excellent asset to the Lennox product line.
I want to let you know that I had a chance to inspect the work you guys did for Pat Palmer and Mark Widmer. When I replaced a bathroom fan for them, I had to remove some drywall from their bathroom ceiling where Princeton Air had installed dense pack cellulose a few years ago. Even when the drywall was removed, your cellulose stayed perfectly between the joists, a perfect installation job as far as I'm concerned. ..way to go Princeton Air. I hope things are going well for you
The house is performing wonderfully. The gas usage for November and December was 247 therms. The gas usage for December 2009 alone was 248 therms. The family room, where we spend a lot of our leisure time, is much closer to the temperature of the dining room (where the thermostat is), so we can lower the thermostat and still be comfortable. The family room was also a lot less overheated during the summer. We've also noticed that our electricity use is lower than the solar panels alone can explain. I'm guessing that reduction may be related to how much power the blower fan draws.
Bottom line - I'm really glad we had the work done. It wouldn't have been cost-effective without the state rebate, but the rebate certainly made it worth it.
Princeton Air and Eric saved us from another cold night. You were there when PSE&G was not. Thank you.
Susan F., West Windsor 2011
Technician was cordial, polite, & professional.
I just wanted to say how impressed and extremely happy I was with Princeton Air. The professionalism, courtesy, and the attention to detail of Matt, Jimmy, Nelson, and Wes was both refreshing and much appreciated. I noticed that Princeton Air used the highest quality products and did not cut corners in terms of material or labor. I wish that this level of service and commitment would be the standard but unfortunately that has not been my experience with your company as the exception. So I thank you and I will be providing all my future business to Princeton Air. More importantly, I am at the age where all my friends are starting families and purchasing homes so I will be strongly advocating Princeton Air to them as well!
Princeton Air personnel provided us with an energy efficient heating/air conditioning system that worked without current heating challenges. We were very happy with the service. The installers showed up on time and were clean and courteous and they did not mind me watching and asking questions during installation.
Vicki, Lawrenceville 2009
Returned home at 5:00PM last evening after being away for 2 plus weeks to find the furnace completely shut down...no heat, 48degree temp in the house. Asked if someone could get there that evening and was advised that Eric, a Service Tech, was on a call and he would get back to us. Called within a half hour and was at our house by 6:00PM and had the problem corrected quickly...and efficiently. Great service! Thanks.
Mike, Princeton Junction 2009
Sam got the bat out of my air conditioning vent in the master bedroom! Never complained. He also spotted a clogged pipe leaking in the attic from the unit. Replaced it quickly. Nice guy. Courteous and friendly. I appreciated his cheery demeanor despite the request to remove the bat!
We experienced a warranty issue that caused my ceiling to become water damaged, Seans ability to stay calm helped me to calm down as well. I think it was his polite demeanor that caused me to remain a customer of your Company.
Milton called on us today to do an annual service on our air conditioning system. I found him to be very competent and knowledgeable. He worked quickly, but he explained things as he worked and gave me good advice. He was very thorough and cleaned up afterwards. He did an excellent job, and was a fine representative of Princeton Air. Please pass along my thanks to him.
Regarding Paul, Jason, and Mark Princeton Air is a wonderful company. We really appreciate all they did for us.
Jim, Princeton Junction 2008
I have been more than pleased with your technician, Mike. He is always very professional and allows me to call him directly to place a service call. He always responds to the service calls in a timely manner and is wonderful in dealing with the tenants. This relationship with Princeton Air is working out very well.
I just wanted to let you know how pleased I was with one of your techs Eric. I had a scheduled visit today and Eric was on time, very personable, and explained everything he was doing thoroughly. Eric is a fine representative of your company. Thanks for sending him out for this call
This is my first time using your service and I want to compliment you on your good personnel. Its a really fine service that you have. I would love to have Milton back again if I can
I just had Eric leave my house and as Im sure you know this guy is amazing. Ive had a lot of service people in my house and he comes in and cleans up after himself, is respectful, and polite. He asks if I have any questions and always gives me good advice.
John, Princeton Junction 2007
Thanks for the info, and thanks for bringing the job to completion. Marty and Marcel took care of business, and were happy campers. It was too cold (below 45 F) for the heat pump to fire, but Ill wait for a warmer day and keep an eye on it. The 7 inc. pipe solution hasnt proved itself yet, but well play w/reducing the size of the return air in that room (as Marty suggested) and see what happens. Neat thermostat Im looking forward to making friends w/it
Pat & Toni, Princeton 2007
Everyone has been extremely helpful, patient, knowledgeable, and competent. No matter who answers the phone, I am confident that my request issue will be promptly attended to with total professionalism. Whenever someone comes to the house to provide service, I know that it will be done right, the work will be explained clearly, and I will not have the feeling of being taken advantage of. I apologize for not remembering everyones name
The technician (Eric) did an excellent job. He was not only really good with the work that he did, he cleaned up and didnt take anything lightly, which I really appreciated
The professionalism and expertise that I encountered from Kevin made me fully satisfied with this past Saturdays scheduled service. He explained in detail how my system works, he also pointed out the root cause of a problem I had been having and corrected it. Overall, I was very satisfied
Bob, Princeton Junction 2007
This letter is commending Sean. Yesterday, he came to check the furnace at my home. He is efficient and his explanations are clear. He remembers where everything is, and I absolutely trust his work. Its very nice to know that I can rely on Sean. I really appreciate his work
Elizabeth, West Windsor 2007
I just wanted to call to comment on Brennens performance. He came out to service my unit. Brennen was very professional and very knowledgeable. Thank you
I just wanted to call in to say what a wonderful job Nick did over the weekend. I was amazed by the amount of time that he spent in the heat and humidity to get the unit running. I am thankful to Nick and the entire company that I had A/C over the weekend
Leonore, Lawrenceville 2007
Part of the reason why I stick with your company is because of Sean. He takes time to explain things to me and he helped me decide which new system to get last year. He is a real asset
You guys were the first company to figure out how to replace the units here at Governors Lane as built. Congratulations. Chris et al. were great to work with. Thank you
Eric handled himself very professionally and took the time to listen to me. Because of his sincere interest, will be preparing a proposal to substantially upgrade our system. He seems to know his profession well and handled me in the right manner. Thats the kind of service I enjoy paying for!
I just wanted you to know that Rich is a very pleasant, professional and courteous person. All of your employees that have come here are the same. You guys must be doing something right
Brennan performed the seasonal service on our A/C unit. We were very impressed. He took care of everything very efficiently and completely. He also quickly solved a potential problem. This is to commend Brennan for his fine work and his excellent customer service
Melvin, Lawrenceville 2007
You have some great people working there. They are fantastic especially Jack and Eric
On February 26, 2007 I experienced the frightening experience of having my gas carbon monoxide detector go off. I cannot say enough to the diligence and professional manner Eric demonstrated while trouble shooting. His persistence, expertise, and obvious enjoyment of his job with his drive to continue to trouble shoot and determine the problem demonstrates terrific work ethic and good character. I am delighted that I chose to have Princeton Air as my contractor
Your guys have always been good, but these two men (Geoff and Rich) were the most polite, professional, and personable Ive had. They represent your company very well
Wanted to let you know that Eric performed yet another excellent maintenance on my contract. He has an excellent positive attitude coupled to a get it done right work ethic. It is a pleasure to have him here to take care of things. I never thought anyone could replace Mike, who was the same way, but I have another reliable person to count on to do the right job, on time, with a smile
I am writing this letter to you to thank one of your employees Paul noted a pin-hole leak on the side of the main water line that enters the building switchgear room. Had it not been for your conscientious employee, the consequences could have been staggering due to the extensive amount of electrical panels in this room
We returned home from a one week vacation to Aruba, at about 10:30 pm, to a 50 degree home. We had no heat. We called Princeton Air and the Service Rep was at our home within 25 minutes. Sean fixed the problem quickly. That is great service. You guys are the best
Frank and Mary, Lawrenceville 2006
The technician (Kevin) was wonderfully polite and respectful of my home. He was very professional, patient, thorough, and showed a genuine concern for the well-being of my family
Jack was my service technician. He explained everything to me, tolerated my constant presence while he worked (I know how annoying that can be) and did a superb job. He didn't try to scare me into a new system, even though this one is getting old. Word of mouth advertising is the best kind, as you well know. I will send as much business your way that I can, because now you are my HVAC service company. Its like having a doctor or dentist. When you can trust someone to do the work required and not more than that, it is worth its weight in gold
I just want you to know what an excellent job your crew did installing our new Trane heating system on Tuesday morning. They arrived promptly and explained to me exactly what they would be doing. The three men worked as a team and were very courteous and kind I expressed my concern about using a digital product, but they allayed my fears by explaining the energy efficiency of this newer model. The installation area was left clean and neat, which was most appreciated
Rob and I want to thank you and Dennis, Ontrea, Francine, Chris, Marty, Mike and all of your crew for being so customer service friendly in handling our installation of our new A/C and furnace system. We can see why the original owners of our home used you 20 years ago and we are confident about the next 20 years Everyone was courteous and patient and helped to find a fast solution to our problem. Thank you all for your kind and prompt service
Linda and Rob, Princeton Junction 2006
Just to inform you that we were a customer of Redding Plumbing and Heating for two decades. We switched to your firm because you offer Saturday appointments. Your service has been good, courteous, and prompt. Keep it up
Sean was able to answer all my questions and was so thorough. There were things that I had installed that I had no idea how to use until he explained it. He was just awesome. I cant do electrical and plumbing, but I can do sandwiches and chips. Just as long as he pulls up in a Princeton Air truck and he wearing the uniform, hes welcome to it
Nick was very courteous, friendly and quick when he checked our system. He explained everything and was very polite
Geoff was a perfect gentleman. He did everything to accommodate me. I have always been impressed with Princeton Airs employees, but he stood out as one that you want to hang on to
Your technician, Jack, is absolutely excellent. He quickly diagnosed the problem and clearly explained what was happening in my system. I had previously contacted one of your competitors and PSEG who were unable to help. Jack was courteous and professional. Thank you again for sorting this out in such a convenient and cost effective way
