Dealing with the coronavirus this past year has presented challenges unlike anything our families and our businesses have ever faced, and it’s not over yet. COVID-19 cases are rising throughout Central New Jersey and Southeastern Pennsylvania heading into winter, and everyone will need to continue to take extra precautions to stay healthy and avoid community spread of this virus.
At Princeton Air, our priority is to continue to be an asset to the community during these uncertain times, while also ensuring that our employees and our customers remain as healthy and safe as possible. This page serves as our company’s main portal for updating customers about the steps we’re taking in order to safely provide necessary services to friends, family, and neighbors in our area.
The Department of Homeland Security has deemed us an essential service and we are here to help in every way we can. With the help of the Kinsa platform and their incredible U.S. Health Weather Map, Princeton Air is working to stop the spread of illness through sophisticated monitoring and timely response.
To ensure protection for our customers and employees we have implemented our "Zero Contact" service protocol, which includes:
New gloves and booties on every service call
Checking and monitoring the temperature of our technicians throughout the day, including before they enter your home
Avoiding the need to touch your thermostat where applicable by placing your HVAC system into operation directly at the unit itself
Eliminating the need to physically sign the Technician’s iPad and implementing additional “no touch” services measures, like sending you the job details digitally when requested
You may have questions about an upcoming service appointment, or you need to call for service. Here are just a few of the precautions we're taking moving forward.
1. Protecting And Taking Care Of Our Employees
Princeton Air employees are being given extra time to recover from illness, and we are vigilantly screening our workers for signs or symptoms of illness. Under no circumstances will Princeton Air employees who are sick or showing symptoms continue to show up to work in our facilities, or in the homes of our customers.
2. Protecting And Taking Care Of Our Customers
We understand that many homeowners have additional concerns about letting workers into their home. Keep in mind that when it comes to the services that Princeton Air provides, the vast majority of work takes place in the basement, crawlspace, attic, or with outdoor equipment, away from your regular living spaces.
We are taking additional precautions by avoiding (wherever practical) touching your thermostat, and instead will be placing your mechanical systems into operation directly at the unit itself. This will allow our technicians to minimize or in many cases bypass altogether spending time in your living spaces.
Additionally, all of our technicians will wear fresh rubber gloves and fresh booties at every appointment. Homeowners also will no longer be asked to sign the Technician's iPad or phone. Our job completion procedures have been modified and you'll instead be emailed the job ticket for a "no-touch" experience.
Working To Improve the Health and Efficiency of Your Home
We understand that while home and business owners want to feel safe and avoid taking unnecessary health risks, it’s also important to keep your HVAC system running efficiently and safely. Seasonal maintenance calls not only improve home comfort, but a high performing heating and cooling system is safer and healthier for the people living in your home as well.
As this is a quickly changing situation, we will be evaluating our practices on a daily basis, and we will be updating this page with information as those changes happen. We offer 24/7 Emergency Service and will be available whenever you need us. If you have any questions regarding our services, please don't hesitate to reach out to our offices and speak to a Princeton Air team member.