Have questions about our services in light of COVID-19?
Talk to a Princeton Air team member today.
Like many of our family, friends, and neighbors, the team at Princeton Air has been closely monitoring developments in the COVID-19/coronavirus pandemic. Our priorities are to continue to be an asset to the community during these uncertain times, while at the same time ensuring that our employees and our customers remain as healthy and safe as possible.
The Department of Homeland Security has deemed us essential service and we are here to help in every way we can.
To ensure protection for our customers and employees we have implemented our "Zero Contact" service protocol which includes:
• New gloves & booties on each call.
• With the help of the Kinsa platform and their incredible U.S. Health Weather Map, our goal is to stop the spread of illness through sophisticated monitoring and timely response. We check and monitor the temperature of our technicians throughout the day and before they enter your home.
• Operating your equipment at the equipment so no need to touch your thermostat where applicable.
• Eliminating the need to physically sign the Technicians iPad and we will send you the job details if requested.
You may have questions about an upcoming service appointment, or you need to call for service. Here are just a few of the precautions we're taking moving forward.
1. Protecting and Taking Care of Our Employees
Princeton Air employees are being given extra time to recover from illness, and we are vigilantly screening our workers for signs or symptoms of illness. Under no circumstances will Princeton Air employees who are sick or showing symptoms continue to show up to work in our facilities, or in the homes of our customers.
2. Protecting and Taking Care of Our Customers
We understand that many homeowners have additional concerns about letting workers into their home. Keep in mind that when it comes to the services that Princeton Air provides, the vast majority of work takes place in the basement, crawlspace, attic, or with outdoor equipment, away from your regular living spaces.
We are taking additional precautions by avoiding (wherever practical) touching your thermostat, and instead will be placing your mechanical systems into operation directly at the unit itself. This will allow our technicians to minimize or in many cases bypass altogether spending time in your living spaces.
Additionally, all of our technicians will wear fresh rubber gloves and fresh booties at every appointment. Homeowners also will no longer be asked to sign the technician's iPad or phone. Our job completion procedures have been modified and you'll instead be emailed the job ticket for a "no-touch" experience.
Working to Improve the Health and Efficiency of Your Home
Spring is one of the most important times to schedule a tune-up for your HVAC system. Seasonal maintenance calls not only improve home comfort, but a high performing heating and cooling system is safer and healthier for the people living in your home.
As this is a quickly changing situation, we will be evaluating our practices on a daily basis, and will update this page as necessary. We offer 24/7 Emergency Service and will be available whenever you need us. If you have any questions regarding our services, please don't hesitate to reach out to our offices and speak to a Princeton Air team member.