Do you offer service plans?

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Yes. Our Gold service maintenance plan covers a multitude of things that typically go wrong with your heating and AC system and includes annual 12-point heating and cooling tune-ups to maximize performance and longevity. Other benefits include a 15% discount on repairs, Loyalty Credits and more. All this for little more than the cost of an annual tune-up. For more comprehensive coverage, we offer the Platinum plan, which includes all of the Gold member benefits as well as 100% parts coverage!

How long do customers have to wait for service?

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If we don’t arrive at your home on the day of your service, you can deduct $100 from your invoice. Guaranteed! In addition, we offer the options to schedule an 8 AM appointment OR provide you with a 3-hour time window OR schedule an appointment after work (until 7 PM) OR we can call you at work/page you before the technician arrives at your home OR schedule a Saturday appointment.

Whats the difference between a regular installation and an Energy Star® Rated Qualified Installation?

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A regular installation (or a change-out) is normally what people get when you’re bidding jobs, which includes the replacing of your equipment, takes 1 day, the installation turns it on, Freon levels look OK, they’re done. An ESQI follows recommended industry standards by the Air Conditioning Contractors of America, starting with load calc and you measure everything. Most houses across the country deliver less than 60% of what you’re paying for in terms of BTUs. If you have a 5 ton, you only actually get a 3 ton. So you’re wasting 40%.

What does SEER stand for?

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SEER stands for Seasonal Energy Efficiency Ratio. It is used to indicate the efficiency of air conditioning systems. The higher the SEER number, the more cooling you get per unit of energy. As of January 2006, only units with a SEER of 13 or higher will be allowed to be sold in the United States. Today’s cooling units are up to 40% more efficient than those made as recently as 10 years ago. SEER is only one way to judge efficiency. Some better factors to look at are EER.