Total Home Comfort, Delivered with Precision

Dominic was extremely pleasant, professional, and thorough,. He was also quite efficient. He quickly diagnosed the situation and was able to correct it. He also took the time to patiently explain my thermostat to me. Then he signed me up as a member. So he’s a pretty good sales guy too!
However, I then set up an appointment for maintenance and twice Princeton Air canceled me. I’m now set up for maintenance the end of June. And that’s after they tried to set me up the end of July and I complained.And this is after Dominic signed me up as a member. There’s something very wrong with their business model and I do not consider this good customer service. I will likely have to look for a different service…. something more responsive.

Tech (Alex) was on time, courteous, very professional. He let me know that, because of my contract w/McCallister, I would have no extra payment for the part needed.

The repair man, Dominic came out this morning to inspect our AC system. He was extremely knowledgeable, incredibly kind, and explained things very well. I work in construction and can tell you that Dominic is one of the best I’ve seen in years. Princeton air is very lucky to have him as an employee as he is SUCH AN ASSET to your company.

I also want to give a special thanks to Leah the customer service representative I spoke to. Also extremely kind and helpful. I have had the worst two weeks of my life and two strangers taking the time to kind made my heart smile. Thanks again Leah and Dominic. Chuck our Project Manager has been very kind and knowledgeable through this process as well. I am grateful for the people who work here as they made this pretty easy. Thank you all so much.

Latrell Romulus from Princeton Air did a great job of making sure my AC units were working properly. He was thorough and knowledgeable, and communicated potential areas of concern in a very clear manner.

Great job ! Very knowledgeable and informative. He made sure I was aware of any issues and explained it thoroughly! I look forward to having him again !!

Ryan did a fantastic job for us. He was patient and thorough. Thank you, way to go.

This is an outstanding company on all levels.

The team at Princeton Air Conditioning has been excellent. Wilver Matos was great, knowledgeable, customer service oriented and willing to help. He was also preemptive in solutioning comprehensively for the water heater installation especially since there was some mix-up originally but he worked to sort it out.

The technician Alfredo is great

So far it has been very good!!!!

Mike showed up right on time. He was personable and knowledgable. He took his time to explain the different options for water heater replacement, and answered my questions fully. All good.

This was a follow up call on an issue we had with a new HVAC system we had installed a little over a year ago for our upstairs that couldn’t be fixed without Tech Support from both Princeton Air and Lenox. Jose showed up right on time and went to work with Lenox to determine our problem. It was determined that our new system would have to have the coils replaced and we would not be responsible for any repairs. Jose was extremely pleasant to deal with and took his time to explain to us what probably caused this issue. With technicians like Jose now working for Princeton Air we are very happy customers again.

Thanks so much for the EXCELLENT service from Norman. He was very knowledgeable and so friendly. Really nice guy. Thank you Norman and thank you Princeton Air.

The technician was absolutely positively wonderful. Was very kind, thoughtful and most of all patient. Found the problem quickly and I was back in business. It is because of him I will be using Princeton Air for all of my plumbing issues and will be scheduling a maintenance appointment requesting this same technician. Thank you again for such wonderful service. I happily recommend this company.

We moved into a new home and had no idea about the heating system. The technician. Dominic, took time to show us the system and made good recommendations.
Now 6 months later we had Maurice Gaines technician, come do a maintenance check on our air conditioner. He found a problem and fixed it immediately. Now the unit will run smoother and is in good working order
We now feel we have good knowledge of the workings and look forward to working with Princeton Air for our future needs.

Maurice was polite and knowledgeable, thank you.

Dylan did a great job. He kept me informed about the repair and was very kind snd courteous.

Daniel Sarajew provided excellent service analyzing and evaluating my AC unit issues. Thank you Daniel!

Jermaine did an amazing job!!! He moved my gas line into my new laundry room and put in a new sump pump for me . He was on time, explained everything and answered all of my questions.

Amazing job.!!!! Norman is the best

Burned circuit boards

Very through

Great detailed explanation of thee issue. Nice and friendly technician.

Good and professional!

Impeccable service from the whole HVAC Install to the hot water heater installation. I don't have any complaints. I'm glad I chose Princeton Air over the others.