Fall 2014 Newsletter

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Committed To Your Comfort And Convenience

Dear Friends,


Let’s start by congratulating Cindi Thomet, winner of a Weber Grill in our last newsletter contest. Don’t forget to visit our website to enter our newest drawing: a $1,500 gift card!

We hope you also visit our website to check out our new e-service feature, designed to make doing business with us even more convenient. You’ll find the e-service link at the top of our home page. Just click to schedule your maintenance service online. E-service also tracks the status of the work being done at your home or business.

All of our technicians carry handheld devices that let them access your account information and service history right away. To save on paper, after completion of the work, you can access all of your service history details through our e-service platform.

For further convenience, we also started making automated phone calls to remind you when your annual maintenance service is due. (No more of those pink tune-up reminder postcards!) We’ll either leave you a message or, if you’re home, allow you to connect with a customer service representative to schedule your appointment. Some of our clients even schedule both of their heating and cooling visits at the same time.

These are just a few examples of how we are always evolving and using the latest technology to make your life a little easier.

Thank you for trusting us with your comfort. As the weather keeps getting colder, remember that we are here for you, with the resources and experience to care for you no matter what winter brings.

J. Scott Needham


Go On A $1,500 Shopping Spree!

What would you do with a $1,500 gift card that could be used however makes you happy? There’s only one way to find out. Enter our latest contest for your chance to win!

Read this newsletter then go to this page at PrincetonAir.com/Contest and answer the questions. All entries received by 1/15/15 with the correct answers will be entered into a drawing for a $1,500 gift card.


Be Storm-Ready With A Backup Generator


Even brief power outages can cost hundreds of dollars in food spoilage, not to mention loss of heat. (Remember, thermostats, sump pumps and blower fans all require electricity to run.)

This only underscores the importance of having a standby generator. Princeton Air can help you choose the right size and type of generator for your needs, whether you want to keep your whole house running or just maintain the essentials, such as heating systems to avoid frozen pipes and sump pumps to prevent flooded basements.

As a special incentive, when you purchase and install a new generator before Dec. 31, we’ll include the first year’s service agreement for free (a $420 value)—plus a free service check after the first eight hours of use! (Generators should be inspected and adjusted at least twice a year; a service agreement lets us take care of this for you).

Call us to learn more about your options in generators.


What’s Important To You–Comfort, Efficiency Or Indoor Air Quality?


What’s Your IAQ?

Nearly half of the homeowners surveyed believed that indoor air quality (IAQ) is as important as home energy efficiency; most wanted to know more about this important topic. Answer these questions to see if you can identify sources for indoor air quality problems in your home. (Read answers below.)

Do you let people smoke in your home?

Do you have pets?

Is your home carpeted?

  1. Tobacco Smoke. Because it contains more than 4,000 chemicals, tobacco smoke is a major cause of polluted indoor air.
  2. Pets. Nearly 84 million U.S. households have a dog or a cat. Although these furry friends make great companions, their dander is a leading cause of allergic reactions. Dander is a combination of dried saliva and skin flakes that pets shed. If you have a pet, an air cleaning system is a must-have.
  3. Carpeting. If any of your carpeting has been damaged by water, remove it to stop mold and bacteria from breeding. If you install new carpeting, ventilate your home thoroughly. New carpets can release volatile organic compounds (VOCs). High VOC levels have also been found in products like aerosol sprays, scented candles and air fresheners.


The Most Popular Addition: Thermostats

Surveys show that the most popular add-on option for homeowners is the programmable thermostat. Homeowners who installed programmable thermostats reported a reduction in their utility bills by an average of $49 per month.*

One of newest developments in thermostat technology is the ability to access it remotely through the Internet. While only 9% of homeowners report having a wireless thermostat, this number is expected to keep growing rapidly.

Why a wireless thermostat?

If you’re away from home, you can use a smartphone to adjust the temperature setting. The thermostat can also send you an email or text alert about a drastic temperature change—and possible equipment failure. Some models even let you know when it’s time to change filters or schedule maintenance for your comfort system.

*Savings can be attributed in part to the new thermostat being bundled with a new system installation.

A recent national survey revealed that most homeowners rated comfort as their number one priority, followed by energy efficiency and indoor air quality.* However, 7 out of 10 homeowners mistakenly believed that the more comfortable they made their home, the more energy they would use — and the less energy efficient they would be.

The fact is, you don’t need to use more energy to be more comfortable. If your home isn’t as comfortable as you would like and you’re spending too much on heating and cooling, call us! We can help you in many different ways — from comfort to efficiency to indoor air quality.

*2013 American Home Comfort Study, © Decision Analyst

Why Your System May Be Flawed

In many cases, you don’t have to replace your entire system to feel more comfortable and save money on energy. You just need an expert (like us) to correct flaws in the system. Here’s what we mean.

Energy-efficiency ratings for heating and cooling systems are calculated in a laboratory setting. But when those systems get installed in a home, efficiency ratings can drop drastically if the system is not installed according to manufacturers’ specifications. Failure to maintain the system properly can reduce energy efficiency further.

A study of over 1,000 homes across the country showed that consumers were short-changed on energy efficiency because of a poor equipment installation and lax maintenance.**

After all of the adjustments were made to correct problems, efficiency improved, on average, by a whopping 36%! This was accomplished by:

  • improving the ductwork
  • cleaning and adjusting the system
  • correcting installation flaws

If you feel your system isn’t working properly, give us a call and we’ll be glad to evaluate it.

**National Comfort Institute

TIPS to Help You Use Less Energy

  • Run ceiling fans. Air movement evaporates moisture on the skin and makes you feel cooler in the summer. In the winter, fans can push heat downward, making you feel warmer. This lets you set your thermostat at energy-saving temperatures.
  • Get your system regularly cleaned and serviced. The longer dirt builds up in your system, the higher your energy bills will be, the less comfortable you will feel and the greater the chance you'll have a breakdown. Keeping your system properly maintained can save you a lot of money on energy and repair costs. Call us if you think your system is overdue for maintenance.

Efficiency is The Key


You can be more comfortable and use less energy! Because of great advances in technology—including variable-speed systems—today’s high-efficiency heating and cooling equipment uses substantially less energy than older models. That’s why a new system can reduce your annual energy bills by about 30%—and make your home more comfortable at the same time!

With a new comfort system, you’ll get:

  • More heat/cooling from less energy
  • Lower energy bills
  • Fewer breakdowns
  • Environmentally friendly warmth and cooling



Safety Tip: Let It Flow


High-efficiency furnaces, boilers and water heaters, along with whole-house generators, all need unrestricted airflow to operate safely and properly. Unlike older heating equipment, which is vented through the chimney, newer systems are vertically vented at ground level, where they can easily get covered by snow, leaves or other debris.

Please be sure you know where your vents are located. Walk around your home and check these vents regularly. If they are blocked, take a broom and gently clear away any obstacles. An obstructed vent can prevent flue gases from leaving the building and could also lead to carbon monoxide production. It can also cause your heating system or generator to shut down.

Other Tips:
  • Make sure you have enough oil in your generator.
  • Drain your garden hoses and shut off the exterior water supply; a freeze-proof spigot can be installed that makes this task easier

Please call us if you have any questions or need further advice.


Ask Our Expert


Q: I keep hearing about smart thermostats. How do they work?

A: Smart thermostats are the next generation of programmable thermostats, and work with your smartphone so you can adjust or monitor temperatures remotely. You can access them from anywhere via a phone, tablet or computer, and they will send you texts or emails if there is a sudden or drastic change in temperature—alerting you to possible equipment failures or power outages.

Smart thermostats are a popular choice for our “snowbird” customers and anyone who travels often. Some models can also let you know when it’s time to replace filters or schedule system maintenance. And like all programmable thermostats, they can help you reduce your heating and cooling costs significantly.

Call or email us today for more information.


Stay Warm With No Worries


There are many reasons to choose Princeton Air when you need a new heating or cooling system, starting with our experience, technical skill and integrity. Here’s another: We are the only company in this area to offer 10-year parts and labor warranties on our high-efficiency equipment.

Please keep this in mind if you’re shopping for new equipment. Consider the long-term savings and peace of mind you get with our extended warranty: 10 years of never having to worry about a big repair bill should you ever have a problem with the system we installed at your home or business.

Call us today to find out how you can get this valuable coverage when we install a new system for you.

Exceptional service and decades of experience makes for lots of happy, comfortable customers!

  • Quality workmanship and premier customer service are hallmarks of Princeton Air in NJ. In the last 12 months I replaced two Lennox central air conditioners with new Lennox units and due to Hurricane Irene a new Lennox furnace. I have spent over 20K… Read more


  • I want to let you know that I had a chance to inspect the work you guys did for Pat Palmer and Mark Widmer. When I replaced a bathroom fan for them, I had to remove some drywall from their bathroom ceiling where Princeton Air had installed dense… Read more


  • The house is performing wonderfully. The gas usage for November and December was 247 therms. The gas usage for last December alone was 248 therms. The family room, where we spend a lot of our leisure time, is much closer to the temperature of the… Read more


  • Princeton Air personnel provided us with an energy efficient heating/air conditioning system that worked without current heating challenges. We were very happy with the service. The installers showed up on time and were clean and courteous and they… Read more

    Vicki, Lawrenceville

  • Princeton Air and Eric saved us from another cold night. You were there when PSE&G was not. Thank you.

    Susan, West Windsor

  • Technician was cordial, polite, & professional.

    Suzanne, Skillman

  • I just wanted to say how impressed and extremely happy I was with Princeton Air. The professionalism, courtesy, and the attention to detail of Matt, Jimmy, Nelson, and Wes was both refreshing and much appreciated. I noticed that Princeton Air used… Read more

    Bode, Princeton

  • Returned home at 5:00PM last evening after being away for 2 plus weeks to find the furnace completely shut down...no heat, 48 degree temp in the house. Asked if someone could get there that evening and was advised that Eric, a Service Tech, was on a… Read more

    Mike, Princeton Junction

  • Sam got the bat out of my air conditioning vent in the master bedroom! Never complained. He also spotted a clogged pipe leaking in the attic from the unit. Replaced it quickly. Nice guy. Courteous and friendly. I appreciated his cheery demeanor… Read more

    Linda, Hopewell

  • We experienced a warranty issue that caused my ceiling to become water damaged, Sean's ability to stay calm helped me to calm down as well. I think it was his polite demeanor that caused me to remain a customer of your Company.

    Dawn, Lawrenceville

  • Milton called on us today to do an annual service on our air conditioning system. I found him to be very competent and knowledgeable. He worked quickly, but he explained things as he worked and gave me good advice. He was very thorough and…

    Read more

    Robert, Princeton

  • Regarding Paul, Jason, and Mark - Princeton Air is a wonderful company. We really appreciate all they did for us.

    Jim, Princeton Junction

  • I have been more than pleased with your technician, Mike. He is always very professional and allows me to call him directly to place a service call. He always responds to the service calls in a timely manner and is wonderful in dealing with the… Read more

    Mary, Lawrenceville

  • I just wanted to let you know how pleased I was with one of your techs Eric. I had a scheduled visit today and Eric was on time, very personable, and explained everything he was doing thoroughly. Eric is a fine representative of your company.…

    Read more


  • This is my first time using your service and I want to compliment you on your good personnel. Its a really fine service that you have. I would love to have Milton back again if I can.

    Joseph, Hamilton

  • I just had Eric leave my house and as I'm sure you know, this guy is amazing. I've had a lot of service people in my house and he comes in and cleans up after himself, is respectful, and polite. He asks if I have any questions and always gives me… Read more

    John, Princeton Junction

  • Thanks for the info, and thanks for bringing the job to completion. Marty and Marcel took care of business, and were happy campers. It was too cold (below 45 F) for the heat pump to fire, but I'll wait for a warmer day and keep an eye on it. The 7… Read more

    Pat & Toni, Princeton

  • Everyone has been extremely helpful, patient, knowledgeable, and competent. No matter who answers the phone, I am confident that my request issue will be promptly attended to with total professionalism. Whenever someone comes to the house to provide… Read more

    Loren, Lambertville

  • The technician did an excellent job. He was not only really good with the work that he did, he cleaned up and didnt take anything lightly, which I really appreciated.

    Kate, Yardley

  • The professionalism and expertise that I encountered from Kevin made me fully satisfied with this past Saturday's scheduled service. He explained in detail how my system works, he also pointed out the root cause of a problem I had been having and… Read more

    Bob, Princeton

  • This letter is commending Sean. Yesterday, he came to check the furnace at my home. He is efficient and his explanations are clear. He remembers where everything is, and I absolutely trust his work. Its very nice to know that I can rely on Sean. I… Read more

    Elizabeth, West Windsor

  • I just wanted to call to comment on Brennens performance. He came out to service my unit. Brennen was very professional and very knowledgeable. Thank you.

    Theodore, Hopewell

  • I just wanted to call in to say what a wonderful job Nick did over the weekend. I was amazed by the amount of time that he spent in the heat and humidity to get the unit running. I am thankful to Nick and the entire company that I had A/C over…

    Read more

    Leonore, Lawerenceville

  • Part of the reason why I stick with your company is because of Sean. He takes time to explain things to me and he helped me decide which new system to get last year. He is a real asset.

    James, Robbinsville

  • You guys were the first company to figure out how to replace the units here at Governors Lane as built. Congratulations. Chris et al. were great to work with. Thank you.

    John, Princeton

  • Eric handled himself very professionally and took the time to listen to me. Because of his sincere interest, will be preparing a proposal to substantially upgrade our system. He seems to know his profession well and handled me in the right manner.… Read more

    Vaughn, Pennington

  • I just wanted you to know that Rich is a very pleasant, professional and courteous person. All of your employees that have come here are the same. You guys must be doing something right.

    Linda, Morganville

  • Brennan performed the seasonal service on our A/C unit. We were very impressed. He took care of everything very efficiently and completely. He also quickly solved a potential problem. This is to commend Brennan for his fine work and his excellent… Read more

    Melvin, Lawrenceville

  • You have some great people working there. They are fantastic especially Jack and Eric.

    James, Skillman

  • On February 26, 2007 I experienced the frightening experience of having my gas carbon monoxide detector go off. I cannot say enough to the diligence and professional manner Eric demonstrated while trouble shooting. His persistence, expertise, and… Read more

    Doris, Plainsboro

  • Your guys have always been good, but these two men (Geoff and Rich) were the most polite, professional, and personable I've had. They represent your company very well.

    Janet, Monroe

  • Wanted to let you know that Eric performed yet another excellent maintenance on my contract. He has an excellent positive attitude coupled to a get it done right work ethic. It is a pleasure to have him here to take care of things. I never thought… Read more

    Jon, Cranbury

  • I am writing this letter to you to thank one of your employees. Paul noted a pin-hole leak on the side of the main water line that enters the building switchgear room. Had it not been for your conscientious employee, the consequences could have…

    Read more

    Robert, Cranbury

  • We returned home from a one week vacation to Aruba, at about 10:30 pm, to a 50 degree home. We had no heat. We called Princeton Air and the Service Rep was at our home within 25 minutes. Sean fixed the problem quickly. That is great service. You… Read more

    Frank and Mary, Lawrenceville

  • Yes, Mr. Needham my name is Samuel, I live in Hamilton, New Jersey and I just wanted to commend your staff, mainly Shelby and then the guys who came out over the last week. I was having a huge problem with my air conditioner, you guys ending up… Read more


  • Scott, my name is Jean. Princeton Air was here to see me at One Marcom. You sent a representative and he was exceptional, beyond exceptional. I was very pleased with the service and he wouldn't leave until it was corrected to the utmost degree. So,… Read more


  • Hi Scott, this is a customer, Karen. I had a new tech at my house this morning, and we were very pleased with him. He was very, very nice. In the past, well we've used Princeton Air at our house here, and our house before this on Courtney Drive. So… Read more


  • Hi Scott, it’s Steve, general manager of the Nassau Club of Princeton. I just wanted to let you know on this Friday, that you know Jack's over here doing his stuff. And I can't tell you how pleased I am by signing that maintenance contract with your… Read more


  • My Name is Irma, I just recently had insulation. I just want to let you know that the men who were here that worked on the house, the main two on the team were Jim and Nestor. I want to let you know that the entire team, there were other men, that I… Read more


  • Hello, my name is Sunit in Flemington, New Jersey. This morning, I had your service technician come out to service my two heating units, Lennox. I can tell you in 20 years I've never seen a person showing such a professional attitude and doing such… Read more


  • Hey Scott, Tom here & it's Tuesday morning. I just wanted to call to say thank you very much for having your service guy come out last night. He got there a little before 8:00, he was done about 8:45, we're back to full operating status.I think… Read more


  • Mr. Needham, my name is Harriet; I am a customer of Princeton Air since I moved into Raven's Crest about ten years ago. Luckily I haven't had to have too many service calls but I did have an emergency today and within three hours of my phone call… Read more


  • Scott, my name is Michael; I'm a resident of West Windsor. I just had your tune-up, I have service with you, had it for years. Just had an air conditioning tune-up this morning. The technician was Alberto Martino and he did an absolutely fabulous… Read more


  • Rob and I want to thank you and Dennis, Ontrea, Francine, Chris, Marty, Mike and all of your crew for being so customer service friendly in handling our installation of our new A/C and furnace system. We can see why the original owners of our home… Read more

    Linda and Rob, Princeton Junction

  • I just want you to know what an excellent job your crew did installing our new Trane heating system on Tuesday morning. They arrived promptly and explained to me exactly what they would be doing. The three men worked as a team and were very… Read more

    Elaine, Lawrence

  • The technician (Kevin) was wonderfully polite and respectful of my home. He was very professional, patient, thorough, and showed a genuine concern for the well-being of my family

    Vera, Princeton

  • I just wanted to call in to say what a wonderful job Nick did over the weekend. I was amazed by the amount of time that he spent in the heat and humidity to get the unit running. I am thankful to Nick and the entire company that I had A/C over…

    Read more

    Leonore, , Lawrenceville