The house is performing wonderfully. The gas usage for November and December was 247 therms. The gas usage for last December alone was 248 therms. The family room, where we spend a lot of our leisure time, is much closer to the temperature of the dining room (where the thermostat is), so we can lower the thermostat and still be comfortable. The family room was also a lot less overheated during the summer. We've also noticed that our electricity use is lower than the solar panels alone can explain. I'm guessing that reduction may be related to how much power the blower fan draws. Bottom line - I'm really glad we had the work done. It wouldn't have been cost-effective without the state rebate, but the rebate certainly made it worth it.

Princeton Air and Eric saved us from another cold night. You were there when PSE&G was not. Thank you.

I just wanted to say how impressed and extremely happy I was with Princeton Air. The professionalism, courtesy, and the attention to detail of Matt, Jimmy, Nelson, and Wes was both refreshing and much appreciated. I noticed that Princeton Air used the highest quality products and did not cut corners in terms of material or labor. I wish that this level of service and commitment would be the standard but unfortunately that has not been my experience with your company as the exception. So I thank you and I will be providing all my future business to Princeton Air. More importantly, I am at the age where all my friends are starting families and purchasing homes so I will be strongly advocating Princeton Air to them as well!

Sam got the bat out of my air conditioning vent in the master bedroom! Never complained. He also spotted a clogged pipe leaking in the attic from the unit. Replaced it quickly. Nice guy. Courteous and friendly. I appreciated his cheery demeanor despite the request to remove the bat!

We experienced a warranty issue that caused my ceiling to become water damaged, Seans ability to stay calm helped me to calm down as well. I think it was his polite demeanor that caused me to remain a customer of your Company.

Regarding Paul, Jason, and Mark - Princeton Air is a wonderful company. We really appreciate all they did for us.

I just wanted to let you know how pleased I was with one of your techs Eric. I had a scheduled visit today and Eric was on time, very personable, and explained everything he was doing thoroughly. Eric is a fine representative of your company. Thanks for sending him out for this call.

I just had Eric leave my house and as I'm sure you know, this guy is amazing. I've had a lot of service people in my house and he comes in and cleans up after himself, is respectful, and polite. He asks if I have any questions and always gives me good advice.

Everyone has been extremely helpful, patient, knowledgeable, and competent. No matter who answers the phone, I am confident that my request issue will be promptly attended to with total professionalism. Whenever someone comes to the house to provide service, I know that it will be done right, the work will be explained clearly, and I will not have the feeling of being taken advantage of. I apologize for not remembering everyone's name.

The professionalism and expertise that I encountered from Kevin made me fully satisfied with this past Saturday's scheduled service. He explained in detail how my system works, he also pointed out the root cause of a problem I had been having and corrected it. Overall, I was very satisfied.

I just wanted to call to comment on Brennens performance. He came out to service my unit. Brennen was very professional and very knowledgeable. Thank you.

Part of the reason why I stick with your company is because of Sean. He takes time to explain things to me and he helped me decide which new system to get last year. He is a real asset.

Eric handled himself very professionally and took the time to listen to me. Because of his sincere interest, will be preparing a proposal to substantially upgrade our system. He seems to know his profession well and handled me in the right manner. That's the kind of service I enjoy paying for!

Brennan performed the seasonal service on our A/C unit. We were very impressed. He took care of everything very efficiently and completely. He also quickly solved a potential problem. This is to commend Brennan for his fine work and his excellent customer service.

On February 26, 2007 I experienced the frightening experience of having my gas carbon monoxide detector go off. I cannot say enough to the diligence and professional manner Eric demonstrated while trouble shooting. His persistence, expertise, and obvious enjoyment of his job with his drive to continue to trouble shoot and determine the problem demonstrates terrific work ethic and good character. I am delighted that I chose to have Princeton Air as my contractor.

Wanted to let you know that Eric performed yet another excellent maintenance on my contract. He has an excellent positive attitude coupled to a get it done right work ethic. It is a pleasure to have him here to take care of things. I never thought anyone could replace Mike, who was the same way, but I have another reliable person to count on to do the right job, on time, with a smile

We returned home from a one week vacation to Aruba, at about 10:30 pm, to a 50 degree home. We had no heat. We called Princeton Air and the Service Rep was at our home within 25 minutes. Sean fixed the problem quickly. That is great service. You guys are the best.

Jack was my service technician. He explained everything to me, tolerated my constant presence while he worked (I know how annoying that can be) and did a superb job. He didn't try to scare me into a new system, even though this one is getting old. Word of mouth advertising is the best kind, as you well know. I will send as much business your way that I can, because now you are my HVAC service company. Its like having a doctor or dentist. When you can trust someone to do the work required and not more than that, it is worth its weight in gold

Rob and I want to thank you and Dennis, Ontrea, Francine, Chris, Marty, Mike and all of your crew for being so customer service friendly in handling our installation of our new A/C and furnace system. We can see why the original owners of our home used you 20 years ago and we are confident about the next 20 years. Everyone was courteous and patient and helped to find a fast solution to our problem. Thank you all for your kind and prompt service.

Mr. Needham, my name is Harriet; I am a customer of Princeton Air since I moved into Raven's Crest about ten years ago. Luckily I haven't had to have too many service calls but I did have an emergency today and within three hours of my phone call your technician arrived at my door. I just want to compliment him to you. He was such a wonderful gentleman. He not only fixed everything, he was not only here promptly, but so well spoken, so nicely attired in your uniform. The whole experience was just a wonderful experience. He was the politest, nicest serviceman I have ever dealt with from any company and I thought that you should know that. So keep it up, you're hiring the right kind of people and thank you for listening to this message. Bye.

Hello, my name is Sunit in Flemington, New Jersey. This morning, I had your service technician come out to service my two heating units, Lennox. I can tell you in 20 years I've never seen a person showing such a professional attitude and doing such an excellent job. First time I've seen someone monitor carbon monoxide at the grill level that the air is coming out. I've never seen that either from any of the previous technicians that I have used with the other companies. I really commend his work and I was very, very happy with Peter's work today. Thank you

Hi Scott, it’s Steve, general manager of the Nassau Club of Princeton. I just wanted to let you know on this Friday, that you know Jack's over here doing his stuff. And I can't tell you how pleased I am by signing that maintenance contract with your company. And I, as a rule, do not sign them. I never think they work, I feel you get less value. But in signing that we have had so many less opportunities for break downs and repairs that it's worked out so smooth and it most of it is because of Jack.

He comes here. He does it on his thing. He's out there. He's using the hose. He's washing the stuff. He's got the right filters. He's got the right belts. And it was funny, I had to call Jackie to get through to you and I haven't talked to her for a while. And I'm like, you know, nothing against Jackie, she's great, but it's great that I don't have to talk to you. So, if you ever need me for a reference or someone's on the fence about signing one of those I'll definitely tell them that I have multiple units, different age, old building. And by preventative maintenance that's actually performed, it is definitely a value. So thank you very much.

Scott, my name is Jean. Princeton Air was here to see me at One Marcom. You sent a representative and he was exceptional, beyond exceptional. I was very pleased with the service and he wouldn't leave until it was corrected to the utmost degree. So, thank you very much, Princeton Air.