Privacy Policy

This Privacy Policy describes:

• The personal information we collect and how we use that information;
• The choices you have about how we communicate with you and what personal information you share;
• When we might disclose your personal information;
• How we retain and protect your personal information; and
• Your privacy rights under applicable state privacy laws.

This Privacy Policy applies to the home services provided by Princeton Air Conditioning, Inc. (“Princeton Air Conditioning,” “we,” “our,” or “us”) and the Princeton Air Conditioning website, along with all related websites, applications, services, and tools where this Privacy Policy is referenced (collectively, “Services”), regardless of how you access the Services.

This Privacy Policy does not apply to any affiliates or subsidiaries of Princeton Air Conditioning, or to third parties who may provide personal information to or receive personal information from Princeton Air Conditioning. This Policy also does not apply to personal information collected from employees, job applicants, or independent contractors located in California.

Data Controller: Princeton Air Conditioning, Inc., located at 39 Everett Drive, Building D, Princeton Junction, NJ 08550, is the data controller and is responsible for the collection, use, disclosure, retention, and protection of your personal information under our privacy standards and applicable laws.

By installing, using, registering with, or otherwise accessing our Services, you explicitly consent to Princeton Air Conditioning’s collection, use, disclosure, and retention of your personal information as described in this Privacy Policy and our Terms of Use. If you do not agree with our policies and practices as outlined in this Privacy Policy, please do not install, use, register with, or otherwise access our Services.

Definition of Personal Information: Personal information is information that can identify a specific individual directly or indirectly when combined with other information accessible to Princeton Air Conditioning. Personal information does not include anonymized or aggregated data.

Changes to this Privacy Policy: We may periodically update this Privacy Policy. Material changes will be announced via the Services or email. Continued use of our Services signifies acceptance of such changes.

Collection of Personal Information

We collect personal information you directly provide when using our Services, such as:

• Account registration details (name, telephone number, email, username, password)
• Transaction and payment details (credit card or bank account numbers)
• Communication and survey responses

We also automatically collect information about your device and usage (e.g., IP address, browsing history, device identifiers, geo-location data if enabled), and we use cookies and similar technologies for these purposes.

Use of Personal Information

We use your personal information to:

• Provide, improve, and personalize our Services
• Contact you regarding your account, customer support, or promotional activities
• Personalize advertising and marketing efforts

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Where you consent to receive SMS/text messages from us, such communications are governed by the SMS / Text Messaging Program section below.

Disclosure of Personal Information

We may disclose your personal information:

• To affiliates and third-party service providers assisting with service delivery
• In response to legal obligations, to enforce our Terms of Use, or to protect rights and safety
• In connection with a business transfer or merger

We may also share information with messaging platform providers and telecommunications carriers solely to deliver and support SMS/text communications where you have opted in.

Retention and Protection

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. We use appropriate security measures to protect against unauthorized access or disclosure.

In addition, if you participate in our SMS Program, we retain SMS opt-in records and message delivery logs as described in the SMS / Text Messaging Program section below.

Communication Preferences

You can control marketing communications and geo-location tracking via your account settings or device preferences.

SMS/Text Message Preferences. Where you have opted in to receive SMS/text communications, you may opt out at any time by replying STOP to any message or by contacting us at info@princetonair.com. Additional details regarding our SMS practices are described in the SMS / Text Messaging Program section below.

SMS / Text Messaging Program (NEW)

If you choose to opt in to receive SMS/text messages from Princeton Air Conditioning, Inc. (“SMS Program”), we will use your mobile number to send you text messages related to appointment reminders, service updates, dispatch notifications, estimate updates, customer care communications, and promotional offers where permitted by law.

Consent and Opt-In: We send SMS messages only to users who have provided prior express consent to receive text messages from Princeton Air Conditioning. Your consent to receive SMS messages is not a condition of any purchase.

Message Frequency and Charges: Message frequency may vary. Message and data rates may apply depending on your wireless carrier and plan.

Opt-Out / Help: You can opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at info@princetonair.com.

Information Sharing: We may share your information with service providers who help us deliver our SMS messages (for example, messaging platform providers and wireless carriers) solely to provide the SMS Program and related services.

No Sharing of SMS Consent: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention / Security: We retain your SMS opt-in records and message delivery logs for as long as needed to operate the SMS Program, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information.

Your Privacy Rights

Under applicable laws, you have rights regarding access, deletion, correction, and opting out of certain uses of your personal information. You can exercise these rights by contacting us at info@princetonair.com.

Security Measures

We implement reasonable measures to secure your personal information, though transmission via the internet or mobile platforms is not entirely secure. You are responsible for keeping your login credentials confidential.

Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children in this age group.

Contact Information

For privacy questions or concerns, please contact:

Princeton Air Conditioning, Inc.
39 Everett Drive, Building D
Princeton Junction, NJ 08550

Email: info@princetonair.com

We aim to respond promptly to your inquiries.