Princeton Air is proud to announce that it has incorporated Service Titan into its day to day business. Service Titan is the number one field service management software for contractors in the fields of heating/ventilation/air conditioning, plumbing, and electrical services. With the addition of this software, we work to create a stellar and pristine customer service experience and our impeccable reviews reflect our service. In addition, we have an edge over other companies and bring a lot more to the table.

Princeton Air and Service Titan advantages that distinguish us among other companies:

  • Increased customer satisfaction

    • Friendly job reminder text messages are sent to the customer to make them feel at ease, which include technician photos and bios.

    • Customers can choose how they want to be contacted, through email, text or both and how often. All communication is based on the terms of the customer.

    • Real time technician tracking: the customer has the ability to see exactly where the technician is located and when they will arrive through a real-time location map.

Service Titan Customer Communications

  • Extensive and multi-functional proposals

    • All information is readily available to the customer and no more waiting to receive a proposal.

    • Estimates are generated quickly and can be emailed directly to the customer.

    • Multiple choice proposals and full product catalog available to give customers a more professional streamlined shopping experience.

Service Titan Estimates

  • In-depth customer history

    • When the technician or comfort advisor is with the client, they can pull up the customer’s past transactions, maintenances, jobs, estimates, project photos, and invoices. This rich history allows us to more fully understand our customers and helps us to co-author a plan for the future.

  • Other details

    • Service Titan allows Princeton Air to automate best practices & processes to provide an amazing customer experience.

    • Paperless / electronic invoicing system.

    • Monthly Club Membership options.

    • Savings listed on invoices for Club Members.

Princeton Air and Service Titan

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